Frequently Asked Questions

Everything you need to know about Pokee AI — what it does, how it works, and how it keeps your data safe.

About Pokee

What is Pokee AI?

Pokee AI is an AI agent infrastructure that runs everywhere. Powered by frontier reinforcement learning research, Pokee deploys RL-trained models that select the right tool and context at massive scale, delivering 99% accuracy across 10,000+ tools and hundreds of integrated apps. Whether you're automating complex enterprise workflows, generating investment reports, or running ecommerce strategy agents, Pokee handles long-horizon tasks that break traditional LLMs — at up to 20x less cost.

Who is Pokee AI for?

Pokee is built for enterprises and teams that need AI agents to operate at production scale. Fortune 500 companies like Google, Temasek, MasterCard, Lenovo, and Qualcomm use Pokee to automate workflows that span hundreds of tasks and data sources. Whether you're a marketing team running pricing and promotion strategies, a finance team generating investment committee reports, or an engineering team deploying agents on-prem for sensitive industries like legal and finance, Pokee is the managed agent infrastructure designed for your most complex problems.

Do I need to know how to code to use Pokee?

No. Pokee is designed so anyone can automate work using natural language. Describe what you need — generate a competitor pricing report, automate checkout flows, process investment documents — and Pokee's AI agents handle the rest. For developers and engineering teams that want deeper control, Pokee also offers programmatic access through its Action API, along with on-prem deployment options for custom enterprise architectures.

What AI technology powers Pokee?

Pokee is powered by a proprietary reinforcement learning engine built by a world-class research and engineering team. Unlike approaches that simply prompt frontier LLMs, Pokee's RL models are specifically trained to solve the large-scale tool selection problem — treating it as an action space optimized for success through reward-driven learning. This delivers 99% accuracy when selecting from 10,000+ tools, up to 20x less token consumption than frontier models.

PokeeClaw

What is PokeeClaw?

PokeeClaw is your own private AI workspace. It's an isolated environment where you can chat with the Pokee agent, run code, manage files, install packages, and use any of the 100+ integrated tools — all in one place. Each user gets their own Claw. Nothing is shared between users. Think of it like having a personal dev environment with an AI assistant built in, except you don't need to be a developer to use it.

What can I actually do inside the Claw?

Quite a lot. You can write and run Python or Node.js code. Generate PDFs, Word docs, spreadsheets, and presentations. Create images, videos, and audio. Run deep research across the web. Manage files and projects. Use Git. Connect to all of Pokee's integrations — send emails, update CRMs, post to social, manage tasks in Jira or Asana, and so on. The Claw has over 90 specialized skills built in, and you can extend it with your own packages.

Do my files persist between sessions?

Yes. Your workspace is fully persistent. Files, projects, installed packages, and conversation history all survive between sessions. You can close your browser, come back a week later, and everything is exactly where you left it. We use dedicated per-user storage so your data is never mixed with anyone else's.

Can I install my own packages and tools?

Yes. You can pip install Python packages, install Node.js modules, or apt-get system tools. Your installed packages persist across sessions in your own environment volume, so you don't have to reinstall anything each time you log in.

How does PokeeClaw remember context across sessions?

Pokee maintains a persistent memory for each user. It remembers your preferences, ongoing projects, past decisions, and important context. When you start a new session, it reads this memory so you don't have to re-explain everything. You can also organize work into separate projects, each with their own context and memory.

How much storage space do I get in PokeeClaw?

Free user gets 1GB of storage. Paid plans get 5GB. You can also extend the storage space by connecting to your own cloud storage accounts like Google Drive, Dropbox, or OneDrive.

How long can I keep files in PokeeClaw?

Files in PokeeClaw are persistent and will be retained as long as your account remains active. We will start removing your files if you remain inactive for 30 days. You will receive a notice email before we start removing files. If you log back in, your files will be restored and you can continue where you left off.

How powerful is the PokeeClaw machine?

Each PokeeClaw workspace runs on a virtual machine with 1 CPU core, 4GB of RAM, It's designed to handle typical workloads like running scripts, generating content, and managing files. For more resource-intensive tasks, we have optimizations in place to ensure smooth performance. If you somehow use up all the resources, PokeeClaw will automatically restart your environment to free things up. We also have plans to offer higher-tier plans with more powerful PokeeClaw environments in the future.

Integrations and Tools

What apps and platforms does Pokee integrate with?

Over 100 and growing. The big ones: Gmail, Google Drive, Sheets, Docs, Slides, Calendar, Forms, Maps, Analytics — the full Google Workspace suite. Slack, GitHub, Jira, Asana, ClickUp, Notion, Trello, Monday. CRMs like HubSpot, Salesforce, and Pipedrive. Support tools like Zendesk and Freshdesk. Social platforms including LinkedIn, X (Twitter), Facebook, Instagram, TikTok, Pinterest, Reddit, and YouTube. E-commerce platforms like Shopify and Amazon. Cloud services like Dropbox, Box, OneDrive, Vercel, and Cloudflare. Finance tools like QuickBooks and NetSuite. Plus specialized tools for deep research, image generation, video creation, PDF processing, and more.

How do I connect my accounts?

Standard OAuth flow for most apps. You click connect, authorize in a popup, and you're done. Pokee never sees your raw passwords — the integration uses tokens that you can revoke at any time. For some services it's an API key instead. Either way, you explicitly approve each connection.

Can Pokee work across multiple apps in a single task?

That's the whole idea. A single request like "find open GitHub issues tagged as bugs, create Jira tickets for the critical ones, draft a summary in Google Docs, and post an update in Slack" would touch four platforms in one shot. Pokee plans the execution order, handles data passing between steps, and runs tasks in parallel where it can.

What if I need an integration that isn't listed?

We're adding new integrations regularly. If you need something specific, reach out through the contact page or ask in our Discord community. For enterprise customers, we can build custom integrations on request.

Workflows

How do Pokee workflows work?

You describe what you want done in plain language, and Pokee figures out the rest. The agent reads your request, decides which tools and integrations it needs, and starts working through the steps — calling APIs, generating content, moving data between apps. You watch it happen in real-time and can jump in at any point to redirect, approve a step, or ask it to take a different approach. It's a conversation, not a rigid pipeline. If something unexpected comes up mid-execution, the agent adapts instead of just failing.

Can I schedule workflows to run automatically?

Yes. You can schedule any workflow to run on a recurring basis — daily, weekly, or on a custom schedule. For example, "Every Monday at 9am, pull my team's open tickets from Jira and send me a summary email."

How fast do workflows run?

Most workflows complete in seconds to a few minutes. Simple tasks like drafting an email or updating a spreadsheet take under 30 seconds. More complex workflows — say, researching 20 companies and compiling a report — might take a few minutes. Tasks that can run in parallel do.

Can one workflow trigger another?

Yes. Workflows can chain together. A daily research workflow could trigger an alert workflow when it finds something interesting, which could then trigger a notification to your team on Slack. You build these connections by describing them — no code required.

What happens if a step fails?

Pokee logs every step in detail. If something fails, you'll see exactly what went wrong and why — usually it's a permissions issue or a data format problem. You can fix the issue and re-run from the failed step without restarting the entire workflow. Nothing gets silently swallowed.

Security and Privacy

How does Pokee handle my login credentials for connected apps?

This is a design choice we made early on. Pokee never has direct access to your raw login credentials. When you connect an app, authentication goes through OAuth or a similar token-based flow. The AI agent only receives scoped access tokens — it never sees your username, password, or API keys directly. Tokens are stored encrypted, and the agent only gets the specific permissions it needs to complete a task. You stay in control and can revoke access to any connected service at any time.

Can the AI agent see my passwords?

No. This is a hard architectural boundary, not just a policy. Credentials are stored in an encrypted vault and injected into API calls at the infrastructure level. The AI model itself never receives credential data in its context. It knows it can call the Slack API on your behalf, but it doesn't know (and can't know) your Slack token.

Is Pokee SOC 2 certified?

We are currently SOC 2 Type I compliant and are under the observation period for our Type II certificate. We take security very seriously and have implemented strict controls around data access, encryption, and monitoring. You can view our trust report at trust.pokee.ai. For enterprise customers, we also offer on-premise deployment where you can run the entire platform within your own secure environment.

Where is my data stored?

Data is stored in secure, encrypted cloud infrastructure. Workspace files are on dedicated per-user storage volumes. For enterprise customers with strict data residency requirements, we offer on-premise deployment where all data stays within your own infrastructure.

Can I revoke Pokee's access to my accounts?

Yes, instantly. Each integration is independently authorized and can be disconnected individually. When you revoke access, the token is invalidated and Pokee can no longer interact with that service. You can also delete your workspace and all associated data at any time.

Does Pokee use my data to train AI models?

No. Your data is used only to execute the tasks you ask for. It is not used for model training or shared with third parties. Enterprise customers can get this in writing as part of their agreement.

Enterprise

Does Pokee offer on-premise deployment?

Yes. For organizations that require full data sovereignty, Pokee offers an enterprise-grade on-premise deployment option. The entire platform — including the AI model, the execution engine, and all integrations — runs within your own infrastructure. Nothing leaves your network.

What is the Pokee Enterprise Model?

The Pokee Enterprise Model is a custom AI model built specifically for on-premise enterprise deployments. It's designed to deliver the same planning and execution capabilities as our cloud product, but it runs entirely within your environment. Your data never goes to any third-party AI provider. This is especially important for organizations in regulated industries — finance, healthcare, government — where data can't leave the perimeter.

Can Pokee run in air-gapped environments?

The on-premise deployment is designed to work without external network dependencies. Once deployed, the Pokee Enterprise Model and execution engine run locally. Integrations with internal tools (your company's Jira, internal APIs, databases) work entirely within your network.

What enterprise support is available?

Enterprise plans include dedicated support, custom SLAs, SSO/SAML integration, role-based access control, audit logging, and a dedicated account manager. We also work with enterprise teams on custom integrations, deployment planning, and training. Contact our sales team for specifics.

How does enterprise pricing work?

Enterprise pricing starts at $199.99/month with unlimited credits and scales based on deployment size, number of users, and whether you need on-premise hosting. We price transparently — reach out through our contact page for a quote.

Pricing and Plans

How much does Pokee cost?

There are five tiers. Free ($0/month) gives you 500 credits to try things out. Lite ($19.99/month) gives you 5,000 credits for regular use. Pro ($49.99/month) comes with 15,000 credits for heavier usage and complex workflows. Ultra ($99.99/month) gives you 100,000 credits, which is what most teams go with. Enterprise ($199.99/month and up) includes unlimited credits and on-premise deployment options. Annual plans save 30%.

Is there a free plan?

Yes. The free tier includes 500 credits per month and gives you full access to the platform and all integrations. It's enough to build a few workflows and see if Pokee is a fit.

What are credits and how do they work?

Credits are how we meter usage. Every action Pokee takes — calling an API, generating content, running a tool — costs a small number of credits. Simple tasks use fewer credits; complex multi-step workflows use more. Your plan's credit allocation resets monthly.

What happens when I run out of credits?

You can buy additional credits as add-ons without upgrading your plan. You can also upgrade to a higher tier at any time and the change takes effect immediately. Your paused schedules will be able to run again as soon as you have credits in your account.

Getting Started

How do I get started with Pokee?

Sign up at pokee.ai — it takes about 30 seconds. Once you're in, you can start chatting with Pokee right away. Connect the apps you want to automate, describe what you need, and go. There's no setup wizard or onboarding flow to sit through. If you want to use PokeeClaw, you can access it from your dashboard.

Is there a mobile app?

A mobile app is currently in review and will be available soon. In the meantime, the web interface works on mobile browsers.

Where can I get help?

There's a learning guide at pokee.ai/learn that walks through everything from basics to advanced workflows. We have an active Discord community where you can ask questions and share workflows. For paid plans, there's direct support. Enterprise customers get a dedicated account manager.

I'm a developer — can I build on top of Pokee?

Yes. PokeeClaw is a full development environment — you can write and run Python or Node.js, install any packages you need, use Git, and build scripts that tie into Pokee's 90+ integrated tools. If you want to automate something custom, you can write the code right there and have the agent help you build, test, and iterate on it. It's basically a cloud dev box with an AI pair programmer that has access to all your connected apps.

Still have questions?

Reach out to our team or join the community.

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