Pokee Playbook
Customer Feedback Analysis
Categorize support feedback into themes and turn it into a report plus an action tracker.
Use cases
Voice-of-customer reporting
Summarize what customers are saying into a themed report you can share with product and leadership.
Support trend triage
Spot recurring bugs and shipping issues early by clustering tickets instead of reading them one by one.
Roadmap prioritization
Turn raw feature requests into counts and priorities that feed directly into your roadmap decisions.
FAQ
What feedback sources can Pokee use?
Paste support tickets, reviews, or survey responses into the prompt, or point Pokee at a connected inbox, and it will categorize what you provide.
What do I get back?
A report with themes, counts, examples, and recommendations, plus a CSV action tracker you can assign and work through.
How does it decide priority?
Pokee weighs frequency and severity signals like churn risk, and you can tell it your own priority rules in the prompt.